Help
Your account
How do I register?
Choose Join, then enter your name, email, phone number and a password of at least 8 characters. We email you a 6-digit code to confirm the address. Registration is free and no card is needed.
I didn't receive the code.
Check your spam or promotions folder. Codes expire after 10 minutes. You can ask for a new one after 60 seconds, up to five times an hour. If a code still does not arrive, email us from the address you registered with.
Why am I asked for a code when I sign in?
We send a code whenever you sign in from a device we don't recognise. This stops anyone who learns your password from bidding in your name. Tick "Remember this device for 30 days" to skip the code on your own devices. Don't tick it on a shared or public computer.
"Too many attempts."
To protect accounts, we limit sign-in and sign-up attempts. Wait a few minutes and try again.
I forgot my password, or want to change my email address.
You can't do this from your account yet. Write to [email protected] from the email address you registered with and we will do it for you.
Can I close my account?
Yes. Email [email protected]. We delete your account, apart from records the law requires us to keep, such as payment and tax records.
Bidding
What is the minimum bid?
Each lot page shows the minimum you can bid next. Bids go up in steps that depend on the price.
Is my bid binding?
Yes. A bid is an offer to buy. If yours is the highest when the lot closes, and any reserve is met, you have bought the lot.
What is proxy bidding?
You set the most you are willing to pay, and we bid for you, one step at a time, only as far as needed to keep you in the lead. Nobody else sees your maximum.
Why did the closing time change?
A bid in the last 2 minutes moves the closing time back by 2 minutes, so everyone gets a fair chance to respond.
I bid the wrong amount.
You can withdraw a bid yourself if:
- it is no more than 3 minutes since you placed it
- you are still the highest bidder
- there are more than 10 minutes left before the lot closes
- you have not already withdrawn a bid on that lot
Use the red Withdraw this bid button under the bid form. Otherwise, email us immediately with the lot number. We look at every genuine mistake, but cannot promise to cancel a bid.
What does "Reserve not yet met" mean?
The seller has set a confidential minimum price that bidding has not yet reached. If the lot closes below it, it is not sold. The seller may then email the highest bidder an offer to buy it.
Can other bidders see who I am?
No. Every bid appears under an anonymous "Bidder" label.
Winning and paying
How do I know I've won?
We email you as soon as the lot closes. You will also see it under My auctions as To pay.
How long do I have to pay?
3 days from the close. We send a reminder after 24 hours. If a lot is not paid within 3 days, we may cancel the sale, offer the lot to another bidder and restrict your account.
Are there any extra charges?
No buyer's premium, no booking fee and no IVA on the lot. You pay the winning bid.
How can I pay?
- Cash or credit card when you collect, for amounts under €1,000, in line with the Spanish rules on cash payments (Ley 7/2012).
- Bank transfer, using the details shown at checkout. Quote your order number as the reference.
Card payment online is coming soon.
Will I get an invoice?
You get a pro forma when you check out, and a receipt when your payment is recorded. Lots are sold by private individuals, so the sale carries no IVA and there is no tax invoice for the lot.
Collection
Where do I collect?
Lumsden Auctions, Calle Los Nazarios 11B, Polígono Los Nazarios, 03179 Formentera del Segura (Alicante). Collection hours: Monday till Friday 10.00-15.00
How long do I have to collect?
5 days from the close. After that we may charge for storage, 5 euro per day. If a lot is still not collected 14 days after we have reminded you, we may treat it as abandoned and resell it, as set out in our Terms.
Can someone collect for me?
Yes. Email us their name before they come, and ask them to bring your order number.
Do you deliver?
Delivery is coming, and each lot will say whether it can be sent.
Returns, withdrawal and guarantees
Who is the seller?
Every lot on Bidexia is sold on behalf of a private individual. Lumsden Auctions acts as the seller's agent and is not itself the seller. Lumsden Auctions is responsible for running the auction, taking your payment and handing the lot over to you. The seller is responsible for the lot itself.
Your rights
Because the seller is not a business, consumer protection law does not apply to the sale. That includes the 14-day right of withdrawal and the legal guarantee of conformity. You cannot return a lot simply because you have changed your mind.
You are still protected under the Civil Code:
- If the lot you receive is not the lot described, or has a serious hidden defect that the description and photographs did not reveal, tell us straight away. We will take it up with the seller for you.
- Claims for hidden defects must be made within six months of collection.
Sold as seen
"Sold as seen" and "Untested" describe the condition the lot is offered in. Please study the photographs and description, and ask us any questions before you bid. You are welcome to view a lot at our saleroom before bidding.
If we cancel a sale
If we cancel a sale for any reason, we refund in full whatever you have paid.
Selling
Want to sell through Bidexia? See Sell with us.
Your data and cookies
- How we use your personal data: Privacy policy. To exercise your rights, email [email protected].
- The cookies we use and how to change your choice: Cookie policy, or Cookie settings at the bottom of any page.
Complaints
Tell us first at [email protected]. We reply within 3 working days. Official complaint forms (hojas de reclamaciones) are available at our office. You can also contact your local consumer office (OMIC) or the consumer authority of the Generalitat Valenciana.
Lumsden Auctions: Michal Maciazek, NIF Y6180200E, Calle Los Nazarios 11B, 03179 Formentera del Segura (Alicante), Spain.